Refund policy
Returns/Exchanges
We have a 60 Day return policy.
To be eligible for a return, your item must be unused, in original packaging and in the new condition.
Gift cards are non-returnable.
To complete your return, please send your item back with a copy of your receipt and your name and number to:
SA Returns
801 Shotgun Road
Sunrise, Florida 33326
To exchange the item, please send a note to say what you would like to exchange for. Make sure you give us a phone number to reach you if we have any questions.
Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Once your return is received, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are not refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
If you have any questions, email us at info@sternamerican.com
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